Alabama Power and Spire will not disconnect customers impacted by the COVID-19 virus, the companies announced on Tuesday in a story on their news website.
APCO said in the story that it has not disconnected any delinquent customers since the coronavirus pandemic was declared a state of emergency in Alabama on March 13, and that the company had “no plans to do so.”
On Tuesday afternoon, the Alabama Public Service Commission also issued a press release saying it had been in contact with APCO, Spire and other service providers about continuing the services for customers who were affected by COVID-19 and related employment or income issues.
“I am gratified that as a result of our quietly working with utility leaders, not a single customer whose income has been affected by this health crisis had their utility service disconnected,” the release stated.
APCO customers who are experiencing difficulties because of COVID-19 should contact the company at 1-800-245-2244 or log onto the website and follow the links for coronavirus assistance.
In addition, the release from the PSC said APCO and Spire would work with customers at the conclusion of the emergency period to handle past due payments.